We know that things happen from time to time and cancellations and changes may occur. Sparkle & Shine requests cancellations for a scheduled service be cancelled/rescheduled the week prior to your scheduled service. Cancelations MUST be 48 hours in advance. To cancel a Monday service, we will need to be notified on Friday at the latest. Any cancelations with less than 48 hours notice, will be charged a $50 fee. We do not guarantee that we can reschedule within the same week or week following. If service is cancelled last minute or our team members show up for a job and no one is home and no key or code to your home is provided you will be charged for a full service cleaning.
During your maintenance schedule Sparkle & Shine encourages feedback from their clients to let us know how we are doing. We can only improve on our services if we know what areas need improving. So we encourage and welcome your comments. Email: [email protected]
Your satisfaction is very important to us. If you do have any problems with the service from our cleaners we need to hear from you within 24 hours of service in order to guarantee our work. We will send cleaners out to your home within 24 to 48 hours to re-clean the areas that were not cleaned to your satisfaction.